Legal
Refund Policy
General information about cancellations, completed work and refund requests for Prime Digital Agency services.
Project Payments
Digital services involve planning, strategy, creative work, development, software configuration and team allocation. Refund eligibility therefore depends on the stage of work and the specific commercial agreement.
Before Work Begins
If a project is cancelled before substantive work has begun, any refund or adjustment will be reviewed against administrative costs, third-party charges and commitments already made for the project.
After Work Has Started
Payments relating to work already completed, resources already allocated, approved milestones or non-refundable third-party expenses may not be refundable.
Monthly Services
Monthly marketing, support, maintenance or retainer services are generally charged for the applicable service period. Cancellation terms should follow the approved proposal or agreement.
Third-Party Charges
Advertising spend, hosting, domain fees, licences, software subscriptions, API charges, payment gateway costs and other third-party expenses are subject to the refund rules of the relevant provider and may be non-refundable.
Custom Development
For websites, applications and custom software, payments associated with completed milestones, approved designs, development work or deployed functionality may not be refundable once the applicable work has been completed.
Duplicate or Incorrect Payment
If you believe a payment was duplicated or processed incorrectly, contact us with the payment reference and supporting details so the transaction can be reviewed.
Refund Requests
Refund or payment-adjustment requests should be submitted in writing to info@primedigitalagency.com with the client name, project name, payment details and reason for the request.
Project Agreement
Where a signed proposal or agreement contains project-specific cancellation or refund terms, those terms will apply to that engagement.
Final legal review required
This page is implementation copy and should be reviewed against the company's final commercial, privacy and refund practices before production launch.
Questions about this policy?
Contact Prime Digital Agency.